Short press the “POWER” button on the soundbar or press the "MODE" button on the remote controller to switch it to BT mode. On your phone search for “BassBox X500” and connect

Press the "MODE" button on the remote controller to enter AUX/USB/Bluetooth/Optical/HDMI(ARC) selection Mode.

Connect the USB to the soundbar input panel and it will play directly upon connecting.

1. Check if connected device does not have any equalizer settings applied.
2. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.
3. Check if the distortion or quality lowers at all volumes or only at high volumes.
4. Check for different media players and different devices and if the distortion happens on all devices or only on specific ones.
5. Check if the problem occurs when connected to different power sockets.

1. Check to see if the device has been properly connected, i.e. - The jack is properly inserted into the device for aux, OR - The HDMI cable from the unit's HDMI (ARC) slot to the HDMI (ARC) slot on your ARC-compatible TV is connected properly, OR - Check if the protective cap of the OPTICAL socket is removed, then connect an OPTICAL cable to the TV’s OPTICAL OUT socket and the OPTICAL socket on the unit, OR - Connected USB is functional, OR - Paired properly by Bluetooth then it is paired properly and the blue light is not blinking to indicate it is properly paired in Bluetooth mode.
2. When using either of the Digital inputs, if there is no audio, try setting the TV output to PCM or connect directly to your Blu-ray/other source, some TVs do not pass-through digital audio, check the TV manual for details.
3. Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
4. Check if the device has been properly connected to the power socket and if the problem occurs on all modes of playback. If connected to the TV, ensure that the connections are secure, the TV supports the playback mode, and the volume is set properly on the TV
5. Check if the device has been properly connected to the power socket and if the problem occurs on all modes of playback. If connected to the TV, ensure that the connections are secure, the TV supports the playback mode, and the volume is set properly on the TV.
6. Check if the device was not subject to any mishandling or exposed to direct sunlight or hazards like fire.

1. Before you press any playback control button, first select the correct source.
2. Reduce the distance between the remote control and the unit.
3. Insert the battery with its polarities (+/-) aligned as indicated.
4. Check that the batteries in the remote are functional and of the correct type, try to replace the battery.
5. Aim the remote control directly at the sensor on the front of the unit.
6. Check if the controls are not working while connected to another device.
7. Check if the device is in "AUX" mode because the remote buttons will not work in aux mode.

1. Check if the BassBox X180 and the subwoofer are plugged in properly to the power source and turned on using the button on the soundbar or the remote.
2. Check if there are any loose wirings.
3. Turn off the power switch and wait for a few minutes and try again.

1. Check if the controls do not work while connected to another device.
2. Check if the device is in "AUX" mode because the buttons will not work in aux mode.
3. Check if your current media player supports such controls or if the controls do not function on other media players as well.
4. Check if the controls have been physically damaged or exposed to any hazards.